I followed your documentation this step
Attached files: 46353037_575480039578312_6854321810717016064_n.png
Thanks for contacting us.
Please make sure to set the PHP settings as following:
post_max_size = 300M
upload_max_filesize = 300M
memory_limit = 512M
max_execution_time = 360
max_input_time = 360
After all these values, make sure to install theme by then, you'll surely get this issue fixed.
If you need any other assistance, please let us know.
Have a nice day.
-- Webinane Support
would you tell me how to to set the PHP settings ? i created a php.ini file & puted those instruction saved it , but still its not fixing . do i have to do anything else ?i am using https://www.crazydomains.com.au/ thank you
If you have created the php.ini file and made changes in it as we suggested, then place this file into WordPress directory.
Please feel free to ask anything, if you face any problem.