Welcome to Webinane Support Forum
Thank you for purchasing our themes. Our customer support staff is always responsive to clients’ issues with practical solutions. But before that please take some time to read following items to understand our terms and conditions:
- Kindly note that we do our best to answer all tickets with high accuracy everyday but regarding to large amount of support requests please allow 24 hours to send your ticket answer.
- Before posting any ticket, please search through the articles, you may find your answer there so you won’t need to submit a ticket and wait for your answer.
- If you add another comment before we have a chance to response, your ticket will go down the list so please wait till your ticket is answered or if you have additional comment, edit the initial post. Thank you for your patience.
- Before posting, please make sure that you have installed latest version of the theme.
- To have a quick and thorough review on your ticket please send issue details with related url and screenshot. If you believe the issue won’t fix with tips and advice then send a private ticket with WordPress admin user/pass +url to login for deeper examination. Don’t worry about your login information, they are safe with us.
Item support does not include:
- Customization and installation services, support for third party software and plug-ins.
- Although we’ll help you with small modifications, tips and advises but kindly note that you buy a theme as it is on the market and if your desired state is not matching the demo then we suggest using our paid customization services.
Thanks one more time for purchasing our theme and good luck.