Hi, in my gallerry backoffice, whenever i try and add a video from a youtube url, i get this error message (nb i wrote you_tube instead of youtube on purpose, otherwise it would embed the video in the ticket content):
Unable to load data hello: https://www.you_tube.com/watch?v=io85zAxiA0E
Fetching video info: https://www.you_tube.com/watch?v=io85zAxiA0E
Receiving this error, i'm not able to add the youtube video, so i'm stuck (only vimeo urls are working)
how can i fix this bug?
thank you for supporting
Thank you for contacting us. Please make sure you have given youtube API key in theme options. http://prntscr.com/m5of8q If yes and you are still getting this error, then send us your wp-admin details to have a look of your problem.
-- Webinane Support
the API KEY fixed it
You well come sir.