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  Public Ticket #1850688
volunteers not receiving confirmation email
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  • MARCO PASSERINI started the conversation

    hi,

    i'm building my website starting from your demo import, 

    when a volunteer send a form, i can see in the backoffice the mail and status of the volunteer who applied, i can approve it, but the volunteer is not receiving the confirmation e-mail (neither for application nor for approvation).. i see the green message (after sending the e-volunteer form) about receiving a confirmation email, but nothing happens.

    also, in the form builder i see i have no control about fields (requested/not requeste), non control about messages and about e-mail settings (email from, email to, header etc...) is there a way to take control of the form builder settings? 

    thank you for supporting

  • MARCO PASSERINI replied

    same problem with JOIN US button... clicking it i'm requested to fill some data, i'd expect to receive a confirmation email in order to set my new password,... nothing happens (i enabled: anyone can register on this website)

    instead, doing the subscription with wordpress url /wp-login.php?action=register, the user receive a confirmation email and can set the new password

    am'i doing something wrong with theme settings?

    thank you for supporting

  • MARCO PASSERINI replied

    speaking about LIFELINE 2 theme

  •  377
    Support replied

    Hello Marco, 

    Can you please shear with us your site wp-admin details and FTP detail to solve these problems? 

    -- Webinane Support


       
  • MARCO PASSERINI replied

    sure

    ADMIN ACCESS

    url:www.ilsorrisodimarinella.org/wp-login.php

    username: webinane

    password: webinane

    if you need to change the backoffice language please set it back to italian when you are done

    thank you for supporting

  • MARCO PASSERINI replied

    for testing purpose, feel free to disable the plugins which are not included in your themes if you need to, but the issues i found were there since the beginning (fresh install), hope this may be another useful piece of information for you

  •  377
    Support replied

    Thank you Marco for sending the wp login details. 

    At this time our developers team is not available. I hope your site issues will be solved on Monday.  

    If you have any question related to theme and errors those you want solve please also mention it. 

    Thanks again, 

    -- Webinane Support


       
  • MARCO PASSERINI replied

    thank you, ok... we'll see on Monday.

    since you'll be working on it, i want to add other issues (sorry to bother but there are many of them)

    1) i removed causes from navigation menu, but tey are still published, and when i display them top the banner for the donation is not active (not clickable, no hover effect...)

    2) from backoffice donation panel, i added 2 custom donations for a cause, but when i go to the frontoffice reporting page, i see 2 donations recorded but nothing listed

  •  377
    Support replied

    Thanks for notifying us the issues. 

    We are working on volunteer page now, so we need FTP details to update some codes.

    Can you please send us screenshot for these issues?

    "1) i removed causes from navigation menu, but tey are still published, and when i display them top the banner for the donation is not active (not clickable, no hover effect...)

    2) from backoffice donation panel, i added 2 custom donations for a cause, but when i go to the frontoffice reporting page, i see 2 donations recorded but nothing listed "

    Once we've received the screenshots, we'll investigate the issue and try to solve it at the earliest.

    Thank you.

    -- Webinane Support


       
  • MARCO PASSERINI replied

    Ftp Access:

    host: ftp.ilsorrisodimarinella.it

    username: 9128594@aruba.it

    password: Mari723lla

    Issue 1: look you have fixed it, anyway you find the screenshot attached (before your fixing, there were no 'red hover effect' on 'DONATE NOW' link, like not having a, anchor at all

    Issue 2: in donation report (url: /reporting) you could see: total transaction count (now it's 3) but no donation listing, right now (after your fixing i suppose) i can see 2 out of 3 donations (one is still missing)

    Thank you for supporting

    Marco

  • MARCO PASSERINI replied

    forgot the attachments.. sorry!

    Attached files:  sshot_issue_2.jpg
      sshot_issue_1.jpg

  •  377
    Support replied

    Hi Marco, 

    I just have fixed that error.

    "Issue 2: in donation report (url: /reporting) you could see: total transaction count (now it's 3) but no donation listing, right now (after your fixing i suppose) i can see 2 out of 3 donations (one is still missing)" 

    Here is the screenshots 

    http://prntscr.com/m7ee0i

    You just need to add data in that field. 

    http://prntscr.com/m7bx8n 

    We also have fixed confirmation email error. 

    "but the volunteer is not receiving the confirmation e-mail (neither for application nor for approvation)."
    Now you can test it on your end. 

    Hope we have solved that issue. we look forward to listening to you in future regarding any issues you might be facing related to our theme/s and offer you the best possible solution.

    Best Regards,

    Webinane Support 

    -- Webinane Support


       
  • MARCO PASSERINI replied

    thank you, 

    i checked, 

    everything is fine

    if i find some other issues i'll let you know

    did you find out why those errors? asking you just in case i could to something myself to fix further issue

    thank you for supportin

  •  377
    Support replied

    We're here, and pleased, to help you out in every possible way.

    we look forward to listening to you in future regarding any issues you might be facing related to our theme/s and offer you the best possible solution.

    Meanwhile, we request you to rate us 5-stars if you are satisfied with our efforts.

    Best Regards,

    Webinane Support 

    -- Webinane Support


       
  • MARCO PASSERINI replied

    Keeping the ticket open so to fix every issue i found, as you suggested:

    more things i need your support for

    1) (you can see the issue in home: Visual composer element called: Our posts list view is working in a weird way: if i set a numer of post and i filter some categories, is everything fine until i click on LOAD MORE BUTTON, which loads posts of toher categories too (as if the category filter is not working with load more button)

    2) you can see this issue in "news ed eventi" page (main navigation): i put in the sidebar the WIDGETISED SIDEBAR visal composer element, and set it to show the PRIMARY WIDGET AREA, which i previously set in WIDGETS backoffice area, but the widget i put in primary widgeet area area are not showing, as the element WIDGERTISED SIDEBAR wold be not working

    thank you for supporting

  •  377
    Support replied

    Hello Maroc,

    1) We have noted that issue and it will be fix in next theme update. You can get new version of theme from themeoforest in few days. 

    2) We have analyzed that and don't fined any issue with the sidebar as you can see in screenshot https://prnt.sc/m8cqou it's working fine from our end. 

    Thanks,

    -- Webinane Support


       
  • MARCO PASSERINI replied

    Thank you, 

    i see issues re fixed

    adding another one

    you already fixed the http://www.ilsorrisodimarinella.org/report-donazioni/ issues, concerning the filters to display the donation list, so now the filters and list are working

    the upper elements though are not working:

    1) the insert keywords and click the magnifying glass is not working (i used several keywords, including name/last name of donors) then i clicked but there's nothing found

    2) the data fields 'from' and 'to' are not working, i fill in the dates, don't know exactly what to click to filter by data from/to.. if i click the magnifying glass nothing happens, if i click on CLEAR FIELDS button i still see the donations list, but event those that are out of selected date interval

    thank you for supporting

    Marco